Using the most unique approach to organizational behavior today, Hellriegel/Slocum’s ORGANIZATIONAL BEHAVIOR, 13E equips readers to become high performance managers in today’s business world. Readers gain a solid foundation in organizational behavior with this competency-based approach. Students assess and maximize their personal skills within the context of today’s organizational behavior …

For the past two decades, executives have struggled to develop effective ways of sharing what their organizations know. Organizational leaders are now seeking ways to share knowledge with both internal and external stakeholders driven by concerns such as downsizing, the impending retirement of baby boomers, terrorism, and a host of …

The world’s governments are overwhelmed with climate change, war and unrest, the global financial crisis and poverty but there is a promising invention in Global Action Networks (GANs). GANs mobilize resources, bridge divides and promote the long-term deep change and innovation work that is needed to address the global challenges.…

National Oil Companies (NOCs) play an important role in the world economy. They produce most of the world’s oil and bankroll governments across the globe. This book explains the variation in performance and strategy for NOCs and provides fresh insights into the future of the oil industry. …

Strategic decisions deal with the long-term direction of the firm and its main activities. This book develops a value-based theory of the firm that shows how firms can create value for customers and, at the same time, capture economic profits for their owners through business, corporate, international, and social strategies.…

Why did jazz become a dominant popular music genre in the 1920s and rock ‘n’ roll in the 1950s? Why did heavy metal, punk rock and hiphop find their way from sub-cultures to the established music industry? What are the effects of new communication technologies and the Internet on the …

“Great retailers are great at service.  No exceptions.  This book offers a wealth of insight into delivering excellent retail service.”    —Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University   “With a growing understanding of service as …

This has long been the one book that students can rely on to get them thinking critically and strategically about branding. This new fourth edition is no exception. THE definitive introductory textbook for this crucial topic, it is highly illustrated and comes packed with over 50 brand-new, real examples of …

‘Frontiers of Governance is a singular contribution to our understanding of the inner workings and outer influence of the OECD, particularly in terms of the organization’s role in public management reform, public policy development, and governance issues around the world.’ – Jocelyne Bourgon, President of Public Governance International, former Clerk …

The first edition of this bookbecame a global phenomenon, topping bestseller charts around the world. This new, even better, edition includes nine brand-new rules to take you further, faster. In this book, Richard Templar brings together 106 practical rules that happy, successful people follow, even if they’ve never thought about it. …