MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters’ narratives: 1) the never-ending effort by …

“an important book, taking a lead role in growing a new generation of professional project managers.” Oded Cohen, The Goldratt Institute. Put yourself and your business through the Project Workout learn to direct and manage the programmes and projects that will deliver results, drive change and improve the health of …

Project Management in Practice, 4th Edition focuses on the technical aspects of project management that are directly related to practice. This textbook is organised around the project management life cycle and it provides students with essential project management concepts, with a focus on PMBOK, the Project Management Body of Knowledge. …

Introduce strategic management concepts using the market-leading text that sets the standard for the most complete, relevant presentation. Written by highly respected experts and prestigious scholars, Hitt/Ireland/Hoskisson’s STRATEGIC MANAGEMENT: COMPETITIVENESS AND GLOBALIZATION, CONCEPTS, 9E provides an intellectually rich, yet thoroughly practical, analysis of strategic management concepts today. This unique text …

Imagine if we were using the same medical techniques today that were used during the Industrial Revolution, including the practice of bloodletting using leeches. Medicine has come a long way since then. So why do organizations and corporations cling to management techniques that are just as obsolete as the bleed-and-leech …

UNDERSTANDING MANAGEMENT, Sixth Edition provides an engaging survey of modern management practice that seamlessly integrates classic and contemporary principles. Rather than concentrating on large global enterprises, the text focuses on dynamic small to mid-sized “local” businesses and entrepreneurial issues, giving students valuable real-world insights and practical skills they can readily …

At what stage in the process do commercial projects go wrong? Some of the worst problems (unrealistic objectives, faulty assumptions, and poorly understood constraints) are ‘programmed in’ at conception when the bid is written, long before the project manager is brought on board. If the bid is misconceived, no amount …

Management practices and processes frequently differ across national and regional boundaries. What may be acceptable managerial behaviour in one culture may be counterproductive or even unacceptable in another. As managers increasingly find themselves working across cultures, the need to understand these differences has become increasingly important. This book examines why …

The book addresses the vital issue of how business leaders can prepare themselves to deal with the impact of unexpected events. It raises key questions for leaders to address if they are to avoid being distracted by crisis and remain in touch with a wider context that is subject to …

“Finally–a book that cuts through the maze of false starts and failures that have frustrated both leaders and workers seeking organizational change for years. This straight-talking handbook provides a roadmap any organization can use to define its culture and then confidently march forward with realistic expectations of the outcome. Read …